We have six priorities for the business as we rebuild the company by defining and strengthening the brand, we will:
Be more competitive
To be more competitive means helping customers make every penny go further, saving them money on the everyday items they want and need. We use our expertise as food makers and shopkeepers to ensure that our own brand products offer the best possible quality at the best possible price.
Serve our customers better
We listen to our customers and make changes across the business that are led by what they tell us. We are always improving what we offer shoppers, and work hard to make the right colleagues available in the right place at the right time.
Find local solutions
We want to deliver those solutions that benefit each store’s community. That could be anything from stocking locally produced food favourites to creating a filter lane in to a petrol station that best suits the nearby traffic flow. If we listen to what our local customers want it becomes meaningful at a national level.
Develop popular and useful services
Our aim is to offer customers a one-stop-shop and give them more of what they want on a shopping trip. We continue to refresh what our stores and cafés offer and install practical services that shoppers appreciate, like key cutting, mobile phone repair stations and pick-up points that are compatible with leading online retailers.
Simplify and speed up
We continue to simplify and speed up, building a culture based on teamwork with a clear and consistent way of working. We aim to be cost conscious and create a leaner, efficient business that's more responsive to customers.
Make the core supermarkets strong again
We continue to refit and refresh our stores and cafés, incorporating ideas that have been suggested by customers and staff. Our ‘Fresh Look’ is helping improve the shopping trip and demonstrate just how much we care about the food we sell and make ourselves. Market Street and the craft skills of colleagues make Morrisons different and are truly valued by customers.